WARRANTY POLICY

 

 

1 YEAR Finish Warranty

 

 

FORGE Wheels come with custom finishings which include painted, polished, brushed or chromed parts, the finish on these paints is covered up to 1 year from the date the order is received. This warranty excludes any scratches and owner neglect due to poor care of the wheels. See product care sheet for cleaning instructions and information on how to care for your wheels. Should there be any issues with the finish of the wheels, eg. chrome peeling or pitting, paint chipping, etc. It is the customers responsibility to get the wheels back to our facility at their expense. We will then inspect the product and check for any issues that merit a warranty claim. Should the wheels have a warranty issue we will fix the problem and send the wheels back to you. Return shipping is at our expense, in this case, however otherwise the customer is responsible for all shipping and handling charges. It is also their responsibility to get the wheels back to us safely and package them properly. We are not responsible for shipping damages. Please call us to discuss any warranty issues prior to sending the wheels. We also require that you send us photos of the problem via email prior to sending the wheels.


Satisfaction Guarantee


We guarantee the fitment of your wheels, should you receive the wheels and there is a problem with fitment, please call us and explain the problem. If the problem is in fact a valid fitment issue we will instruct you to package the wheels and ship them to us at your own expense. Once received we will fix any existing fitment problem. These problems can include but are not limited to:

- Incorrect center bore
- Incorrect width, inner or outer size
- Wrong diameter
- Offset is incorrect

- Brake clearance issues

None of the above mentioned items warrant a return or refund, however we will do everything necessary to ensure that the problem is fixed to your satisfaction.

 

 

 

LIFETIME Structural Warranty

 

 

Leaking wheels:

 

We are not responsible for leaking wheels. Our wheels are checked prior to leaving our facility and in most cases is a case of installation error such as mounting tires incorrectly, mounting tpms incorrectly, valve stem, etc. 
Under no circumstances will we cover a leaking issue. We can however assist in the repair, such as sending the installation center silicone sealant, or giving instructions on how to properly seal the wheel. We only recommend that you use an authorized dealer for tire installation, and if you do not we always recommend that you use a company who has experience with aftermarket 1 and 3 piece high performance wheels. 

Vibration:

 

We are not responsible for vibration, all wheels are balanced for runout under 15 thousandths, meaning our tolerances are very strict and are much greater than industry standard. Should there be a vibrating wheel, contact your dealer who installed them as more than likely the tires were not balanced correctly. 


DISCLAIMER:

 

IT IS NOT OUR RESPONSIBILITY TO MEET A CERTAIN DEADLINE FOR YOUR WHEELS TO BE DELIVERED 

- WE RECOMMEND THAT YOU ALWAYS KEEP YOUR EXISTING WHEELS AND TYRES IN CASE THESE WHEELS NEED TO BE REPAIRED FOR ANY REASON 
- WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DAMAGES, EACH SHIPMENT GOES OUT WITH INSURANCE AND IT IS YOUR RESPONSIBILITY TO FILE A CLAIM WITH THE SHIPPER IN THE EVENT OF ANY DAMAGES CAUSED BY SHIPPING.

- WE ARE NOT RESPONSIBLE FOR MISSED DEADLINES, VEHICLE STORAGE, OR ANY OTHER INTERNAL REASONS